It is generally a good idea to see a doctor if:
- Pain lasts longer than two weeks.
- Pain is severe and does not respond to initial treatments, such as heat application or over-the-counter medications.
- Shooting, sharp pain and/or numbness and tingling are spreading to other areas of the body, such as from the neck to the shoulder.
- Neck pain interferes with basic mobility such as turning the head, standing, walking, or other everyday movements so much that daily activities become very difficult.
In rare cases, neck pain can indicate a medical emergency. If pain includes dizziness, confusion, fever, issues with balance and coordination, prompt medical attention should be sought. https://www.nhs.uk/conditions/neck-pain-and-stiff-neck/